Improving Workplace Processes

Organizational work is completed through a series of workplace processes. The intent behind workplace processes is to produce some work of value (a product or service) for an external or internal group or individual (the customer).

As external and internal environments evolve over time, workplace processes can become less effective in meeting the expectations of your customers. This organizational reality means that you as a manager have a continuing responsibility to improve the workplace processes within your scope of responsibility.

In this on-demand streaming video, I identify seven essential steps that you can take to improve workplace processes in your organization.